Monday - Friday
Regular Business Hours: 8:00 am – 5:00 pm
Scheduling Main Line: 979-436-0290
AV Support Main Line: 979-436-0950
Requests are processed by date in the order which they are received. The priorities of submitted requests are as follows:
- Formal instruction to HSC students and classes take priority to all other meetings/events.
- Required standardized testing or skill check-offs to HSC students.
- Regular scheduled HSC administrative meetings.
- Formal review sessions, discussion groups, etc. with HSC students.
- Continuing professional education and workshops provided by HSC faculty and staff.
- Student organization meetings.
- Informal student group study and review (outside of class).
- Last minute HSC administrative meetings.
- HSC events, including symposia, public meetings, receptions, etc.
- Community events (meetings, workshops, receptions). Outside parties may be billed for services (i.e., custodial, security, IT).
For troubleshooting of classroom equipment contact AV Support at 979-436-0950.
AV Support Staff will be present in each location for video conference connection ten minutes proceeding the event start time to complete audio/video checks. Faculty/Presenters are encouraged to be present to allow for any questions/concerns to be addressed prior to the events start.
Special Equipment such as laptops, guest WiFi or computer accounts please contact the OIT Helpdesk at 800-799-7 HSC(7472). Guest WiFi instructions are available on the helpdesk website.
IMPORTANT NOTE: After hour events, the requesting parties (or room participants) are responsible for ensuring the AV equipment is properly turned off and the room tidied up upon the completion of the event.
- An AIM Facilities Work Request should be submitted for any changes in room configuration, extra tables, or custodial assistance. Fees may be charged if furniture must be manipulated.
- Please remember to allow extra time before and after a meeting to accommodate room set-up and any necessary clean up.
- Please keep in mind all requests may not be completed if the room manipulation proves excessive, is outside business hours or not scheduled within two working days.
- If only a small change in room configuration or the setup of a single table is required, please enlist the employees in your college to assist. This will help assure that you get the arrangement that you need in a timely fashion and will keep the limited Facilities staff from being overloaded.
- Indicate if Catering, Food or Drinks will be brought into the facility in the “Special Needs” section of the scheduling request form and submit an AIM Facilities Work Request to advise facilities of same. All caterers must report to the Security Desk where available. In addition, all food requests are subject to the guidelines of the Environmental Health & Safety Department of the HSC. Please direct questions regarding Health and Safety policies such as catered events or chafer wick fuel/open flame heat to Pam Burn, Assistant Director of Environmental Health & Safety, at 979-436-0532 or email@example.com.
- Please refer to the Security Office guidelines on each campus regarding event Parking needs and after hour’s room access arrangements.
Frequent User Procedures and Reference Information
New Scheduling Request
- Complete and submit a New Scheduling Request form no less than 3 full business days in advance of your meeting, you will receive an automatic reply with your request number.
- Recurring meetings can be submitted for no more than 6 months at a time (January - June and July - December) in order to simplify number of changes per request.
- If you fail to give sufficient notice every effort will be made to meet your needs if time permits; however, scheduling of your request cannot be guaranteed.
- Instructional classes may be recorded with the provision of a valid HSC email address where the recording can be sent.
- Seminars may be recorded based on the availability of resources with the provision of a valid HSC email address where the recording can be sent.
- Meetings at this time will not be approved for recording as resources are limited at this time. Once additional resources have been obtained meetings may be recorded based on availability of resources.
- Delivery of recording may take up to two working days.
- RECORDINGS ARE PUBLIC INFORMATION
Video Conferencing with external sources not on an HSC campus
- Testing of all external video conference locations by OIT is required prior to the meeting date in order to ensure proper connection to the HSC System.
- When submitting the online request form, it is the requester’s responsibility to provide the external source IT contact information (Name, phone number and email address) AT LEAST five business days prior notice to ensure a test connection can be set up with the external location.
Video Conferencing with TAMU/TTVN (Trans-Texas Video conference Network)
- Submit a new scheduling request for your desired location(s). Select TAMU-TTVN as the final ‘city’. List the title of the event and the location you want to connect with in the ‘Special Needs’ section of the request. If you have any questions regarding this process, please contact OIT at 979-436-0950.
- A scheduling request will also need to be submitted to TTVN on the TTVN Scheduling Page. All locations requested through TTVN will need to be reserved at their respective locations as well, TTVN will only serve as a bridge between the locations.
- A change request is required no less than 2 full business days in advance of the change when a meeting will not occur exactly as it was originally scheduled, i.e., addition of rooms/sites, addition of a recording, change of date or time, deletion of rooms/sites or cancellation of date in a series. An email may be submitted in place of a request form by replying to the original confirmation email with the details of the changes needed. It is at the schedulers discretion to accept an email request in lieu of a form submission based upon the level of details provided to ensure a high level of service.
- If a meeting is to be canceled completely in all Outlook calendars, the original requester will need the original request number and no less than 1 full business day in advance of the cancellation. An email may be submitted in place of a request form by replying to the original confirmation email with the details of the changes needed. It is at the schedulers discretion to accept an email request in lieu of a form submission based upon the level of details provided to ensure a high level of service.